Privacy Policy

Last updated: August 6, 2026

Simple Moves (“Simple Moves,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit our website, request a quote, schedule or receive moving-related services, communicate with us, or participate in our text messaging program.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Simple Moves
615 N 3050 E B9
St. George, UT 84790

Phone: 435-705-9241
Email: simplemovesut@gmail.com

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact Information

This may include:

  • First and last name

  • Email address

  • Telephone or mobile number

  • Mailing address

  • Moving origin and destination addresses

Service and Moving Information

This may include:

  • Requested moving date and time

  • Type and size of move

  • Residential or commercial moving details

  • Packing, storage, staging, installation, or hauling requests

  • Inventory or information about items being moved

  • Access instructions and other information needed to complete the service

  • Quotes, estimates, appointments, invoices, and service history

  • Customer service requests, concerns, claims, and communications

Billing and Transaction Information

We may collect information related to quotes, invoices, payments, refunds, and completed transactions. Payment card information may be processed by third-party payment processors rather than stored directly by Simple Moves.

Communications Information

We may collect the contents and details of communications you send to us through:

  • Website forms

  • Telephone calls

  • Email

  • Text messages

  • Customer support communications

  • Social media or third-party platforms

We may also maintain records showing when and how you provided or withdrew consent to receive communications from us.

Website and Device Information

When you visit our website, we may automatically collect information such as:

  • Internet Protocol address

  • Browser type and version

  • Device type and operating system

  • Pages visited

  • Date and time of access

  • Time spent on pages

  • Referring website

  • General geographic location

  • Website interactions and usage statistics

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use the website, improve website performance, and measure the effectiveness of advertising or marketing activities.

You may configure your browser to refuse cookies or notify you when cookies are being used. Disabling cookies may affect the availability or functionality of certain portions of the website.

4. How We Use Personal Information

We may use personal information to:

  • Respond to questions and quote requests

  • Prepare moving or service estimates

  • Schedule, coordinate, and perform requested services

  • Send appointment confirmations and scheduling updates

  • Send arrival notices, job updates, and service-related communications

  • Prepare and deliver invoices or payment reminders

  • Process transactions and maintain business records

  • Provide customer service and respond to concerns

  • Communicate regarding claims, changes, cancellations, or follow-up services

  • Maintain and manage customer accounts and service history

  • Send promotional messages when the recipient has provided the appropriate consent

  • Operate, secure, maintain, and improve our website and services

  • Analyze website traffic and customer interactions

  • Detect fraud, misuse, security threats, or unlawful activity

  • Comply with applicable legal, regulatory, insurance, accounting, and contractual obligations

  • Protect the rights, property, safety, and security of Simple Moves, our customers, employees, and others

5. Text Messaging and SMS Communications

When you provide your mobile number and consent to receive text messages from Simple Moves, we may send you recurring text messages concerning:

  • Appointment confirmations and reminders

  • Scheduling and rescheduling updates

  • Moving-day arrival or service updates

  • Quote and estimate information

  • Invoice and payment information

  • Customer support communications

  • Responses to questions or service requests

  • Follow-up communications

  • Promotions, discounts, and special offers

Message frequency varies depending on your requested services, customer activity, and participation in promotional programs.

Message and data rates may apply according to the terms of your mobile service provider. Mobile carriers are not responsible for delayed or undelivered messages.

Consent to receive promotional text messages is not a condition of purchasing goods or services from Simple Moves.

Opting Out

You may unsubscribe from Simple Moves text messages at any time by replying STOP to any message.

After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed. No additional messages will be sent through that text messaging program unless you later provide consent again.

Getting Help

For assistance with text messages, reply HELP to any message, call 435-705-9241, or email simplemovesut@gmail.com.

Mobile Information and SMS Consent

Simple Moves does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may provide limited mobile information to service providers that help us operate our text messaging program, such as telecommunications providers, messaging platforms, customer relationship management providers, and technical support providers. These providers may use the information only as necessary to provide services to Simple Moves and may not use it for their own marketing purposes.

SMS consent is specific to Simple Moves and will not be transferred, sold, rented, or assigned to another business for that business’s marketing purposes.

6. How We Share Information

We may share personal information in the following circumstances:

Service Providers

We may share information with trusted vendors and service providers that perform services on our behalf, including:

  • Website hosting providers

  • Customer relationship management providers

  • Scheduling and dispatch platforms

  • Telecommunications and text messaging providers

  • Email service providers

  • Payment processors

  • Accounting and invoicing providers

  • Data storage and backup providers

  • Analytics providers

  • Fraud prevention and security providers

  • Insurance, claims, or legal service providers

These providers are permitted to access information only as reasonably necessary to perform services for us and are expected to protect the information they receive.

Moving and Service Partners

When necessary to provide a requested service, we may share relevant information with employees, contractors, drivers, movers, warehouse providers, or other service partners involved in completing the customer’s move or related service.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, legal process, subpoena, or governmental request

  • Enforce our agreements or policies

  • Investigate fraud, security incidents, or unlawful activity

  • Protect the rights, safety, or property of Simple Moves, our customers, employees, or others

  • Establish, exercise, or defend a legal claim

Business Transactions

If Simple Moves is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be disclosed as part of that transaction, subject to appropriate confidentiality and privacy protections.

We do not sell or rent personal information to third parties for their own independent marketing purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

  • Secure third-party systems and security providers

  • Access controls and restricted employee access

  • Password and account security procedures

  • Secure data storage and transmission practices

  • System monitoring, backups, and security updates

  • Contractual confidentiality requirements for service providers

No method of transmission over the Internet or method of electronic storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain customer and service records

  • Process payments and resolve disputes

  • Maintain records of communication consent and opt-out requests

  • Comply with tax, accounting, insurance, contractual, and legal obligations

  • Prevent fraud and protect our legal rights

The applicable retention period may vary depending on the type of information, the nature of the customer relationship, and legal or operational requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

9. Your Privacy Rights and Choices

Depending on applicable law and subject to certain exceptions, you may request that we:

  • Confirm whether we maintain personal information about you

  • Provide access to personal information we maintain about you

  • Correct inaccurate or incomplete information

  • Delete certain personal information

  • Update your contact or account information

  • Stop sending promotional email communications

  • Stop sending text messages

  • Withdraw previously provided marketing consent

You may submit a request by calling 435-705-9241 or emailing simplemovesut@gmail.com.

We may need to verify your identity before completing a request. Certain information may be retained when necessary to complete transactions, maintain required business records, prevent fraud, comply with law, or establish or defend legal claims.

10. Email Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.

Even after unsubscribing from promotional emails, we may continue to send non-promotional communications related to requested services, appointments, invoices, transactions, safety matters, or customer support.

11. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Simple Moves does not control and is not responsible for the content, security, or privacy practices of third-party websites.

We encourage you to review the privacy policy of each website or service you visit.

12. Children’s Privacy

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information directly from children under 18.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal obligations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of the policy. Changes become effective when the updated policy is posted on our website unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:

Simple Moves
615 N 3050 E B9
St. George, UT 84790

Phone: 435-705-9241
Email: simplemovesut@gmail.com